General Policies and Expectations
Prior to each massage session, the treatment plan will be discussed with you. During your first visit, you will review a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.
SCOPE OF PRACTICE:
Massage therapists are licensed professionals and held to the highest standards of the N.C. Board of Massage and Bodywork Therapy and the American Massage and Bodywork Association.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Massage Therapists do not diagnose or prescribe for medical conditions, nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
RESPECT FOR CLIENT NEEDS AND BOUNDARIES:
Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy and end the session.
I will only provide massage to a client under the age of 18 with parental consent, and with the parent or guardian present in the building.
Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, the hip & gluteal area will be massaged through the draping, unless otherwise requested by the client.
Sexual interaction or discussion of any kind between the client and the massage therapist is never appropriate.
The therapist reserves the right to end a massage session, in the event that the therapist feels uncomfortable with the direction of the session.
CONFIDENTIALITY AND CONVERSATION:
The discussion between the massage therapist and the client is confidential.The client may or may not choose to talk during the massage. However, the therapist will check in, from time to time, for feedback about pressure and the comfort of the client.
We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.
EXISTING AND NEW MEDICAL CONDITIONS:
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., as appropriate, so that the massage may be continued.
The client must keep the massage therapist informed of any changes in health conditions if you don’t tell us we won’t know how best to address your issues.
In the event of acute illness or injury, the therapist may choose to assist you in rescheduling your appointment, so as to not risk your health and safety.
Please inform your therapist of any prescription medications you are currently taking.
ReScheduling & Cancellation Policies
Understandably, unanticipated events occur in everyone's life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few
reasons why one might consider canceling a massage appointment.
In my commitment to provide a unique and outstanding massage experience to all of our clients, I have adopted the following policies:
ARRIVAL TO YOUR MASSAGE:
Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service, and take a nice deep breath. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
If late arrival is inevitable, your service(s) may be shortened in order for us to stay on schedule, and the cost of the original treatment time will be charged.
LATE ARRIVAL POLICY:
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, and advanced notification of your late arrival, we can then determine if there is enough time remaining to complete a treatment.
Regardless of the length of the treatment actually given, the original reservation fee will be charged.
Out of respect and consideration to your therapist and other customers, please plan accordingly.
It is preferred that you provide at least 24 hours notice if you need to reschedule or cancel a treatment. This allows the opportunity for someone else to schedule an appointment in this time.
If a client fails to cancel within 24 hours multiple times (2 or more), they may be asked to pre-pay for future services.
NO SHOW POLICY:
Anyone who either forgets or chooses to forgo their appointment for whatever reason will be considered a “no-show.” Those who fail to show for appointments may be asked to pre-pay for future services.